A Woodbridge dental apply has apologised for a “misunderstanding” which noticed a affected person “deregistered” as a result of she not not booked an appointment for a number of months.
{my}dentist mentioned it will be contacting Vicky Cullum to substantiate she will be able to attend the apply.
The 29-year-old, from Woodbridge, final had an appointment in late 2018 and was advised that she didn’t must e book an appointment for a 12 months, as her tooth had been in glorious situation.
After a busy 2019, Miss Cullum determined she would e book her appointment after Christmas – just for the pandemic to hit.
Along with her apply closed for a part of the disaster, Miss Cullum determined to attend additional earlier than reserving an appointment – as she was conscious there have been lengthy backlogs for appointments.
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She was additionally “actually anxious” about returning to the apply through the pandemic.
{my}dentist in Woodbridge
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Having had her first coronavirus vaccine, she determined to attempt to e book an appointment just a few weeks in the past.
Nevertheless, when she referred to as the apply she was advised that she had been deregistered, as a result of she had left it too lengthy to e book an appointment.
“They’d by no means contacted me,” mentioned Miss Cullum.
“I had not had any reminders.”
She mentioned she would have booked an appointment earlier had she identified.
Nevertheless, a spokesman for {my}dentist mentioned: “We apologise for this misunderstanding and we’re contacting the sufferers concerned to substantiate that they’ll nonetheless entry NHS dental care on the apply.
“Usually we might contemplate {that a} affected person has sought various dental care if we’ve not handled them within the final two years, however due to the pandemic, we admire that sufferers might have delayed contacting us for appointments and that is being taken under consideration.
“Entry to NHS dentistry is in big demand throughout the entire of the UK and our {my}dentist apply groups are working onerous to deal with as many NHS sufferers as attainable.”
